Zoe Alvarez
BB Rents is the advertising and marketing arm of Dix Road Property Management, LLC, and its affiliate companies. There have been complaints against Dix Road Property Management, with the company going by other names such as Reliable Residential Rentals and possibly BB Rents. The Better Business Bureau (BBB) has received complaints about unexpected fees, such as a $50 resident benefit package, and issues with online rent payment platforms. There are also complaints about lease violations and property damage, with tenants being banned from renting in the future.
| Characteristics | Values |
|---|---|
| Company | BB Rents |
| Also known as | Dix Road Property Management, Reliable Residential Rentals |
| Website | www.bbrents.com |
| Phone number | (513) 540-2842 |
| [email protected] | |
| Address | Renting Ohio at Remax Collection PO Box 2154 Westerville, OH 43086 |
| Complaint | Unfair fee for paying rent online |
| Complaint | Rent increased by $200 with no warning |
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What You'll Learn
- Remax Renting Ohio charged a late fee despite receiving a mailed check on time
- Remax Renting Ohio introduced a $50 resident benefit package without explicit tenant consent
- Bed & Breakfast Property Management banned a tenant from renting in the future due to extensive property damage
- Bed & Breakfast Property Management denied tenants a transfer to another property, citing lease violation
- A consumer complaint against Renting Ohio was addressed but the consumer did not accept the response
Remax Renting Ohio charged a late fee despite receiving a mailed check on time
I was able to find a complaint against Remax Renting Ohio on the Better Business Bureau website. The complaint states that despite mailing a rent check on time, Remax Renting Ohio charged a late fee because the payment was not received until after the due date. The complainant mentions that they usually pay their rent online through the Appfolio website but decided to mail a check instead when Appfolio announced a new $2.49 fee for online payments.
In Ohio, there are no limits on the amount a landlord can charge for late fees, except in Dayton, where a landlord may not charge more than 5% of the rent, up to a 25% limit. In the case of this complaint, the late fee was $50. While there is no federal law regarding late fees, Ohio law states that parties to a lease cannot agree on illegal or unconscionable terms. In the case of Neubauer v. Patzkowsky, an Ohio court ruled that no late fees could be assessed when there was only an oral contract between the landlord and tenant. In another case, Wadsworth v. Starcher, the Eleventh District Court of Appeals agreed with the trial court that $5.00 per day in late charges over 92 days was not enforceable, and the reduction of the late fees to $100 was proper.
In general, it is advisable to have a written lease agreement in place that outlines the terms of the tenancy, including any late fees that may be charged. Tenants should carefully review their lease agreements and be mindful of the payment methods and timing that could affect their rent being received on time. It is also important to keep records and documentation of all rent payments and communication with the landlord or property management company.
In this case, the complainant could consider requesting proof from Remax Renting Ohio that they did not receive the rent check on time. The complainant could also suggest a different payment method or discuss alternative arrangements to avoid late fees in the future. It is important to approach these discussions in a calm and respectful manner, aiming to find a mutually agreeable solution.
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Remax Renting Ohio introduced a $50 resident benefit package without explicit tenant consent
Remax Renting Ohio, a property management company, has introduced a $50 resident benefit package, which has sparked some complaints from tenants. This package includes "benefits" such as renters' insurance and credit bureau reporting, and it seems to be a growing trend in the industry. While Remax is not the only company to implement such a package, the issue lies in the fact that tenants did not explicitly consent to or opt in to this additional fee.
One tenant complaint highlights the unexpected rent increase, which included the $50 package fee, and the short timeframe given to review and sign the new lease agreement. The tenant expressed frustration over being charged random fees without their agreement. This complaint underscores a broader concern about the lack of transparency and potential unfairness in how these benefit packages are being introduced.
In response to the complaints, Remax Renting Ohio has addressed the issues, but it is unclear if the tenants accepted the resolution or found it satisfactory. The specific outcome of these particular complaints is unknown. However, it is worth noting that Remax is not the only property management company operating under different names, which can make it challenging for tenants to navigate and understand their rights.
The introduction of resident benefit packages can have both advantages and drawbacks. On the one hand, these packages can enhance the living experience by providing valuable amenities, services, or discounts. They can set a property apart in a crowded real estate market and even increase tenant satisfaction. On the other hand, when introduced without proper tenant consent, they can lead to increased financial burden and a sense of unfairness among tenants.
It is essential for property management companies to carefully consider the implementation of resident benefit packages, ensuring transparency, clear communication, and tenant buy-in to avoid similar complaints in the future.
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Bed & Breakfast Property Management banned a tenant from renting in the future due to extensive property damage
Bed & Breakfast Property Management, Inc. banned a tenant from renting any of their properties in the future due to extensive property damage. The tenant, who went by the name of *, was informed by a representative of the company that they and their co-renter would no longer be allowed to rent from them. The company operates under several names, including BBRENTS, Reliable Residential Rentals, and Dix Road Property Management.
The tenant claimed that they had no idea what damages they were being accused of, and that they had received conflicting information from different people representing the company. They also stated that they had been unresponsive to the tenant's questions.
In response to the tenant's complaint, Bed & Breakfast Property Management, Inc. stated that the tenants were denied the transfer to another property due to the condition of their current property and a lease violation. The company also offered to provide "before" photos of the property from when the tenants took possession in 2023.
It is important to note that tenants are generally responsible for costs incurred by property damage outside of normal wear and tear. Damage caused by tenant neglect is also the responsibility of the tenant. In cases of extensive damage or uncooperative tenants, landlords may need to involve the law. Before taking legal action, landlords should carefully document the damage, review local laws, and refer to the lease agreement.
To prevent future damage issues, landlords can implement rigorous tenant screening, including fraud detection, and create clear lease agreements that outline responsibilities for property damage.
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Bed & Breakfast Property Management denied tenants a transfer to another property, citing lease violation
Bed & Breakfast Property Management, Inc. denied tenants a transfer to another property, citing lease violation and the condition of the current property. The tenants in question had filled out an application to move to another property on 1st February 2025. According to the management company's policy, a tenant transfer inspection is required before tenants are allowed to transfer. The inspection was performed on 25th February due to scheduling.
The tenants claim that Bed & Breakfast Property Management, also known as Dix Road Property Management, BBRENTS, and Reliable Residential Rentals, has provided conflicting information and been unresponsive to their questions. They also state that they have no idea what damages are being alleged. Bed & Breakfast Property Management responded by stating that they can supply "before" photos of the property from when the tenants took possession in 2023.
It is important to note that lease violations can result in the termination of the lease and eviction. In the case of co-tenants, if one tenant violates the lease, the landlord has the right to terminate the lease with respect to all tenants. However, not all landlords will exercise this right, and tenants may be able to stay as long as they can pay the rent without the contribution of the tenant who violated the lease. Additionally, if a co-tenant wants to leave before the end of the lease period, they should notify the landlord and get permission, otherwise, it is considered a major violation of the lease, which can result in the eviction of all remaining co-tenants.
BBRents is the advertising and marketing arm of Dix Road Property Management, LLC, and its affiliate companies. Dix Road Property Management, LLC, or one of its affiliate companies, is the official management entity of properties advertised under BBRents.
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A consumer complaint against Renting Ohio was addressed but the consumer did not accept the response
I found some information regarding complaints against Renting Ohio, a property management company, and BB Rents, an advertising and marketing arm of Dix Road Property Management, LLC.
Consumer Complaints Against Renting Ohio:
The Better Business Bureau (BBB) records show that there have been consumer complaints against Renting Ohio, one of which was addressed but not accepted by the consumer. The complaint revolves around an unexpected increase in rent and additional fees. The consumer was informed that their lease had been renewed, and they had one week to read and sign the new agreement, which included a rent increase of approximately $200. This increase was partly due to a $50 resident benefit package, which covered "benefits" like renters' insurance and credit bureau reporting. The consumer expressed dissatisfaction with being charged random fees without their agreement or consent.
Consumer Complaints Against BB Rents:
While there are no specific complaints mentioned against BB Rents, the company is associated with Dix Road Property Management, LLC, and its affiliate companies. One complaint against a property management company in Ohio, potentially linked to BB Rents, involves conflicting information and unresponsiveness from different company names, including BB Rents, Reliable Residential Rentals, and Dix Road Property Management. The complaint states that current tenants were denied a transfer to another property due to extensive damage, but they have no idea what damages are being alleged.
Additional Context:
It is worth noting that BB Rents does have an FAQ section on its website, indicating their commitment to helping potential tenants find suitable homes. They also mention performing background checks, income verification, and rental reference checks. However, it is unclear if these practices are consistently applied, as suggested by the complaint against Dix Road Property Management and its affiliates.
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Frequently asked questions
BB Rents is the advertising and marketing arm of Dix Road Property Management, LLC. Dix Road Property Management is the official management entity of properties advertised under BB Rents.
There are no direct complaints against BB Rents in Ohio. However, there are complaints against Dix Road Property Management, one of the companies that BB Rents is affiliated with. A complaint mentions that Dix Road Property Management, along with other companies, banned a co-renter from renting in the future due to extensive property damage, but the renter claims to have no idea what damages they are being accused of.
Yes, BB Rents is affiliated with Dix Road Property Management, LLC, and its other affiliate companies. Dix Road Property Management is the real estate brokerage that is the legal leasing company with the State of Ohio.
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