Maya Chen
Rent-A-Center is a rent-to-own business that offers furniture, appliances, computers, electronics, and more. The company operates in the United States and Mexico, providing top brands such as Samsung, LG, and Whirlpool. Rent-A-Center offers flexible payment options, including weekly, bi-weekly, bi-monthly, and monthly plans, as well as a no-credit option. While the company promotes its worry-free guarantee and convenient payment methods, some customers have shared negative experiences, claiming that Rent-A-Center can be predatory and challenging to deal with when facing financial difficulties.
| Characteristics | Values |
|---|---|
| Rental options | Furniture, appliances, laptops, TVs, computers, tires |
| Payment options | Weekly, bi-weekly, semi-monthly, monthly, early purchase, cash price |
| Credit requirements | No-credit option available, but credit history is considered |
| Contracts | No long-term contracts, flexible ownership options |
| Delivery | Free delivery and setup, with curbside pickup options |
| Maintenance | Worry-Free Guarantee, service and maintenance included |
| Insurance | LDW protection available for theft, fire, lightning, flooding, etc. |
| Returns | Pause payments and return merchandise, restart agreement later |
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No credit checks
Rent-A-Center offers a "No Credit Option" for its customers. This means that you can rent or purchase items without a credit check or a good credit score. It is not a credit, loan, or financing transaction. However, this does not mean that no inquiry will be made of your credit history or creditworthiness. Multiple data points are considered when reviewing your application, and customers with less-than-perfect credit history are regularly approved.
Rent-A-Center provides a flexible lease with several ways to pay. You can pay the cash price of the item or choose weekly, bi-weekly, semi-monthly, or monthly payments without a long-term commitment or growing interest. You can also opt for early purchase. This means that you can purchase the item whenever you want and save. You are always in control of your payments.
Rent-A-Center does not report your payment history to credit bureaus. You can return your products at any time without further obligation. A rent-to-own agreement is a renewable lease with the option to own the merchandise, but there is no obligation to do so. It is not a loan, and there are no credit restrictions, the burden of debt, or high-interest rates.
Rent-A-Center offers a wide range of products, including furniture, appliances, computers, laptops, and electronics from top brands such as Ashley Furniture, Whirlpool, Samsung, Maytag, LG, and HP. You can choose your payment plan and delivery date, and they offer professional delivery and setup at no extra cost.
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Same-day delivery
Rent-A-Center offers free same-day delivery on a variety of products, including appliances, furniture, and electronics. This service is particularly useful for customers who need immediate replacements for essential appliances like refrigerators, washers, and dryers. With Rent-A-Center, you can get the appliances you want when you need them, without having to wait for the perfect credit score or sale.
The company provides flexible payment plans and the option to rent-to-own, making it convenient for customers to upgrade their appliances whenever they desire. Additionally, Rent-A-Center offers free setup and servicing for appliances, ensuring a hassle-free experience for its customers.
While same-day delivery is advertised, there may be conditions attached to this offer. In one instance, a customer was informed that their couch would be delivered in four days instead of the same day, despite the promise of same-day delivery. Therefore, it is essential to scrutinize the fine print and be aware of any potential limitations or restrictions on this service.
Rent-A-Center also provides free curbside pickup at most stores, allowing customers to order online and conveniently pick up their items without having to enter the store. This option ensures customers can obtain the items they need while maintaining safety and social distancing during the COVID-19 pandemic.
Overall, Rent-A-Center's same-day delivery service provides customers with quick access to essential appliances, furniture, and electronics, along with flexible payment options and convenient pickup or delivery choices.
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Payment methods
Rent-A-Center offers a variety of payment methods for its customers. If you prefer in-person interactions, you can visit the Rent-A-Center store where you started your agreement to make your payment. This gives you the opportunity to browse their latest deals and chat with their customer service team.
For those who prefer the convenience of online payments, you can set up automatic payments through AutoPay, which offers a special offer after four payments. You can also use Cash App Pay by linking your account through the Rent-A-Center app or website.
Additionally, Rent-A-Center accepts cash payments at various retailers. At the start of your lease-purchase agreement, you will receive a paper or digital bill with a barcode, allowing you to make cash payments at your preferred retailer.
If you need to make a late payment, you can contact the manager of your Rent-A-Center store on or before your scheduled renewal date to discuss your options.
For those with a RAC Benefits Plus membership, you can continue your membership by making payments in-store, online, or through the Rent-A-Center app.
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Worry-free guarantee
Rent-A-Center offers a range of products, including furniture, appliances, computers, laptops, and electronics, available through a rent-to-own model. The company's Worry-Free Guarantee is a key part of its value proposition, providing customers with peace of mind and a stress-free experience.
The Worry-Free Guarantee encompasses several aspects of the rental process, ensuring a seamless and positive experience for customers. Firstly, it offers flexibility in payment options. Customers can choose to pay the cash price upfront or select from various payment plans, including early purchase options, weekly, bi-weekly, bi-monthly, or monthly instalments. This flexibility allows customers to select a payment schedule that aligns with their budget and financial preferences.
The guarantee also includes convenient payment methods. Customers can make payments online, through the Rent-A-Center app, over the phone, or in person at their nearest store. This accessibility ensures that customers can easily manage their payments and maintain their rental agreements without hassle.
Additionally, the Worry-Free Guarantee covers delivery, setup, and service. Rent-A-Center provides professional delivery and setup services at no extra cost, ensuring a smooth transition for customers. Moreover, if any issues arise with the rented products, Rent-A-Center will take care of the service and repairs, again at no additional charge. This aspect of the guarantee ensures that customers don't have to worry about unexpected costs or the inconvenience of product malfunctions.
The company's Loss Damage Waiver (LDW) is another component of the Worry-Free Guarantee. By paying a small fee with each rental payment, customers can transfer the responsibility for repairing or replacing stolen or damaged merchandise to Rent-A-Center. The LDW provides protection against a range of unexpected events, including theft, fire, lightning, flooding, and other acts of nature. This feature of the guarantee further reinforces the company's commitment to alleviating customers' concerns and providing a worry-free experience.
Furthermore, the Worry-Free Guarantee is underpinned by Rent-A-Center's no-credit option. This option enables customers to shop for top brands without the requirement of long-term contracts or credit checks. Customers with less-than-perfect credit histories can access the products they need, reinforcing the company's inclusive approach.
In summary, the Worry-Free Guarantee offered by Rent-A-Center is a comprehensive assurance that addresses various customer concerns. Through flexible payment options, convenient payment methods, no-cost delivery and setup, service guarantees, loss and damage protection, and a no-credit option, the company provides a truly worry-free rental experience for its customers.
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LDW protection
Loss Damage Waiver (LDW) is an optional add-on offered by rental companies that protects you from paying for damages if the rental car gets damaged or stolen. It is not insurance and is not mandatory. LDW offers comprehensive coverage, addressing theft, vandalism, and various accidental damages. It also covers damages from natural disasters. This coverage extends to various types of damages, acting as a safety net that lets you drive with confidence, knowing you are covered in all sorts of situations.
LDW is particularly appealing for foreign travellers or those unfamiliar with local roads or driving conditions, offering added financial protection in case of the unexpected. It is also a good option for those who lack adequate coverage through personal auto insurance or credit cards. LDW is usually included in the rental price, but where sold separately, it costs around €/$/£10 to €/$/£30 per day.
It is important to note that LDW has some limitations. It usually excludes coverage for reckless driving, unauthorised drivers, and breaches of rental agreement terms. Additionally, LDW may not cover lost, damaged, or stolen keys or remote entry devices, towing or tire services unless related to an accident, or recovery of the car if stolen (with some exceptions).
When deciding whether to opt for LDW, it is essential to review the conditions carefully to ensure you meet all the requirements to benefit from its protective features. Compare the cost of LDW to the risk of paying for repairs yourself if something happens to the car. This will help you determine if the extra cost is worth it for your trip.
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Frequently asked questions
The "No Credit Option" means that this is not a credit, loan, or financing transaction. It does not mean that no inquiry will be made of credit history or creditworthiness. Rent-A-Center considers multiple data points when reviewing applications and regularly approves customers with less-than-perfect credit history.
"Own Your Own Way" refers to the available options to acquire ownership of a leased product from Rent-A-Center. This includes making the number of rental renewal payments required to obtain ownership as defined in the rental agreement, exercising a Same as Cash option, or exercising an early purchase option after the same as cash period has expired.
LDW protection covers the cost to repair or replace stolen or damaged merchandise. By paying a small fee with each rental payment, you pass this responsibility on to Rent-A-Center. LDW protects you from a wide range of unexpected events, such as theft, fire, lightning, flooding, and other acts of nature.
If you voluntarily return a product before reaching ownership, you’ll be given a payment protection voucher that will allow you to pick up where you left off when you’re ready. There are three ways to redeem your payment protection voucher: reinstate your agreement, get your item or a comparable item back, or keep your voucher.
Rent-A-Center offers flexible payment options. You can pay the cash price, choose to pay 4-6 months Same As Cash, opt for early purchase, or make your payments weekly, bi-weekly, bi-monthly, or monthly.
