Noah Patel
If you're wondering whether you have to rent a modem from RCN, you're not alone. Many people have asked the same question, and the answer is: it depends. If you're getting phone service from RCN, you may need to use their modem. For internet-only service, you may be able to use your own DOCSIS 3.0 modem, but it must meet certain specifications. Some RCN plans, such as those with speeds of 330 Mbps or 110 Mbps in Lehigh Valley, require the use of the Arris Touchstone DG1670 gateway provided by RCN. Additionally, RCN's 1 Gigabit internet service requires the use of their DOCSIS 3.1 modem. While renting a modem from RCN can be convenient, some people choose to purchase their own compatible modem to avoid monthly rental fees.
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What You'll Learn
Renting vs. buying a modem
When it comes to getting a new modem, you have the option to rent or buy. There are several factors to consider when making this decision, including cost, convenience, and compatibility. Let's explore the advantages and disadvantages of both options in the context of RCN and other internet service providers.
Renting a Modem:
Renting a modem from your internet service provider, such as RCN, can offer several benefits. Firstly, it can be a convenient choice if you're in a short-term living situation or if you're not planning to stay with the same provider for an extended period. Renting eliminates the need to invest in a modem that may become incompatible with your next ISP. Additionally, rental options often come with technical support, upgrades, and replacements at no additional cost. This can be advantageous if you're not comfortable troubleshooting potential issues on your own. However, the cumulative cost of renting over time can be significantly higher than purchasing. For example, an ISP charging $15 per month for modem equipment fees would accumulate $360 in fees over a two-year period.
Buying a Modem:
Buying your own modem can be a more cost-effective option in the long run. While the upfront cost of purchasing a modem may be higher, you'll save money by avoiding ongoing rental fees. For instance, a $150 modem, including tax and shipping, would amount to a similar cost as renting for a year. Additionally, owning your equipment provides more control over your internet connection and allows for potential resale value. However, it's important to consider compatibility with your ISP, and you'll be responsible for any upgrade or replacement costs.
In summary, renting a modem may be more suitable for those seeking convenience, short-term commitments, or compatibility with specific ISP requirements. On the other hand, buying a modem can offer significant cost savings over time, making it ideal for long-term commitments and those seeking more control over their internet setup.
When it comes to RCN specifically, there have been mixed experiences. Some users have mentioned being required to rent a specific modem and router combination for certain internet speeds. However, others have suggested that you may be able to use your own modem, especially if you're bringing your own compatible modem/router combo. It's always a good idea to check with RCN to confirm the compatibility of your equipment with their service.
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RCN's rental fee
RCN recommends a minimum of 24x8 modems, but suggests that 32x8 modems offer better speed and reliability. For their 1 Gigabit internet service, RCN requires the use of their DOCSIS 3.1 modem. Their other internet packages are more flexible, only requiring that the modem or router be DOCSIS 3.0 certified with a minimum of 24 downstream and 8 upstream channels.
Some customers have expressed frustration with being forced to rent a specific router or modem from RCN, especially since RCN does not rent routers with capabilities above 802.11/n. This has led to some customers choosing to use their own modems and routers, even if it requires some argument or persistence.
In conclusion, while RCN does charge a rental fee for their modems, customers have the option to purchase their own compatible equipment to avoid these charges. The decision to rent or buy depends on factors such as cost, compatibility, and the desired level of flexibility in choosing one's equipment.
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RCN's approved modems
RCN does not offer an approved modems list, but there are certain qualifications that a modem must meet to work on their network. For instance, the modem cannot be an eMTA (cable modem and telephone adapter). Phone service requires an RCN-provided eMTA, but you can still use your own modem with the eMTA.
If you have selected an RCN Internet speed of 330 Mbps (or 110 Mbps in Lehigh Valley) for your home, you must use the Arris Touchstone DG1670 gateway included with your service. This is because it is a 3-in-1 device that integrates a router and wireless access point along with a MOCA bridge, so you don't need a separate wired or wireless router. However, the Arris Touchstone DG1670 does not have a telephony connection.
RCN makes available Arris models TM702G, TM722G, TM804, and TM822 in most areas. Other RCN-compatible modems include the NETGEAR CM400 (8x4) DOCSIS 3.0 Cable Modem, the SURFboard SB8163 DOCSIS 3.0 Cable Modem, and the ARRIS SURFboard SB8200 DOCSIS 3.1 Cable Modem.
It is recommended to purchase a DOCSIS 3.1 device, as they offer the fastest speeds and are compatible with all speed tiers.
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Modem compatibility
RCN offers the option to rent a modem and router from them, or you can choose to bring your own modem and router. If you want to avoid the hassle of setting up your own modem, you can rent one from RCN. However, if you prefer to save money on rental fees, you can bring your own modem and router.
RCN has specific requirements for compatible modems and routers. Their Gigabit internet package requires the use of their DOCSIS 3.1 modem, while their other internet packages only require a DOCSIS 3.0 modem with a minimum of 24 downstream and eight upstream channels.
It's important to note that RCN does not support customer-owned modems for their 500 and 1000 Mbps service. Additionally, phone customers need to use RCN's eMTA device, as they do not support retail voice eMTA for voice service.
Some recommended modems that are compatible with RCN include the NETGEAR CM400 (8x4) DOCSIS 3.0 Cable Modem and the ARRIS SURFboard, which offers 32 download channels and eight upload channels, exceeding RCN's recommendations.
Before purchasing your own modem, it is essential to check the technical specifications to ensure compatibility with RCN's requirements.
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Self-installation
If you want to self-install your RCN modem, you can save money on rental fees by purchasing your own modem. However, you will need to ensure that it is compatible with RCN's requirements. For example, RCN's 1 Gigabit internet requires the use of its DOCSIS 3.1 modem, while other packages only require a DOCSIS 3.0-certified modem with a minimum of 24 downstream and eight upstream channels.
When you receive your RCN equipment, double-check that the package contains all the requested items, including a modem, a router (or modem and router Wi-Fi gateway), a self-installation guide, and all the necessary cords and adapters.
To install RCN internet yourself, you will need to connect the RCN modem to a computer and plug it into a centralized location to help transmit the Wi-Fi signal throughout your home. Then, turn on the modem and open a browser to activate your RCN internet service by following the on-screen instructions.
If you are unable to install the modem yourself, you may need to pay a fee for a technician to install it for you. Additionally, if you are getting phone service from RCN, you may need to use their modem and eMTA device, as they do not support retail voice eMTA for voice service.
It is recommended to check the latest compatibility requirements and self-installation guides provided by RCN to ensure a smooth setup process.
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Frequently asked questions
RCN does not support customer-owned modems for 500 and 1000 Mbps service. Customers need to rent a modem from RCN for these services. However, for other internet packages, you can bring your own modem as long as it is DOCSIS 3.0 certified and has at least 24 downstream and eight upstream channels.
RCN recommends a minimum of 24x8 modems. However, for better speed and reliability, they recommend choosing a 32x8 modem. The ARRIS SURFboard is one such modem that meets these specifications.
Renting a modem from RCN can save you the hassle of self-installation and troubleshooting any potential challenges that may arise. Additionally, if you have RCN's 1 Gigabit internet, you are required to use their DOCSIS 3.1 modem, which you can rent.
The cost of renting a modem from RCN varies, with some users reporting a monthly rental fee of $8, while others mention an additional $10/month for using their modem and router.
