Zoe Alvarez
When it comes to DIRECTV, there are a variety of options available to consumers. You can rent or buy movies and TV episodes through the DIRECTV STREAM service, and stream them on compatible devices connected to your home network. Additionally, DIRECTV offers equipment for lease, which can be returned or recycled when you cancel your service or replace equipment. It is important to note that receivers are always leased and not owned, despite what some people may believe. Solid Signal, an authorized retailer, offers support and assistance with equipment replacement.
Do I rent or own the equipment with DirecTV?
| Characteristics | Values |
|---|---|
| Renting | DirecTV no longer rents TV boxes unless you're an active U-Verse TV subscriber. |
| Buying | You can buy DirecTV receivers from Solid Signal, eBay, or DirecTV. |
| Leasing | DirecTV equipment is leased. If you cancel your service, you'll need to return your leased equipment to avoid a non-return fee. |
| Returning | You can return equipment within 14 days of your original order or ship date. After 14 days, the device is yours to keep. |
| Refurbished receivers | DirecTV routinely puts refurbished receivers back into the pipeline. |
| Installation | You install the equipment yourself. |
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What You'll Learn
Receivers are leased, not owned
When it comes to DIRECTV equipment, it's important to understand the difference between leasing and owning, especially when it comes to receivers. In this case, receivers are leased, not owned by the customer. This means that while you may have a DIRECTV receiver in your home, you are effectively renting it from the company.
This leasing arrangement is a common practice in the pay-TV industry. When you sign up for DIRECTV services, the receiver is provided to you as part of your subscription. This equipment is not something you own outright, and it must be returned when you cancel your service or upgrade to new equipment. The company has detailed instructions on how to return leased equipment, and it's important to follow these steps to avoid any non-return or damaged equipment fees.
It's worth noting that DIRECTV offers various plans to accommodate different customer needs, including those with credit issues. While some plans may allow you to prepay for equipment, it is still considered a lease. This distinction is important because it means that even if you pay upfront, the receiver remains the property of DIRECTV.
The confusion around receiver ownership arises when people see owned" receivers advertised on platforms like eBay or Craigslist. However, these receivers are typically leased and cannot be activated by a new owner. DIRECTV has strict policies in place regarding receiver activation, and they will refuse to activate a receiver that has been obtained through unofficial channels.
While receivers are leased, there are other components of the DIRECTV system that are considered owned by the customer. This includes items like cables, remotes, and power supplies. These items are essentially yours to keep, even if you decide to discontinue your DIRECTV services. However, it's important to note that these individual components usually have minimal resale value.
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Returning leased equipment
When it comes to DIRECTV, you may have leased equipment that you'll need to return when you cancel your service, replace equipment, or remove equipment from your account. Here's a step-by-step guide on returning leased equipment:
Identify Equipment to Return
Not all equipment needs to be returned. When you cancel your DIRECTV service or make changes to your equipment, you will be informed if you have any equipment that needs to be returned. You can call DIRECTV support at 800.531.5000 to speak to a support agent who can tell you exactly which equipment needs to be returned. They will also send detailed instructions via email or letter.
Prepare the Equipment for Return
No packing is necessary for the equipment. Simply bring the unboxed equipment and your account number to any FedEx Office Print and Ship Center location. You will receive a receipt confirming your return. If you prefer to pack the equipment, you can use the materials that come in the new equipment's box. Attach the prepaid shipping label to the return kit.
Return the Equipment
There are several options for returning the equipment:
- Drop off the unboxed equipment at a FedEx Office Print and Ship Center.
- Give the packed return kit to your mail carrier.
- Drop off the packed return kit at a post office.
Timing of Return
It's important to note that you are only eligible to return a device within 14 days of your original order or ship date. If the device is returned within this timeframe and is in good condition, you will receive a full refund. After 14 days, the device is yours to keep, and if you cancel your service, you will be charged for any outstanding balance per the terms of your agreement.
Fees and Charges
If you have leased equipment, be aware that there may be non-return fees or damaged equipment fees. Refer to the DIRECTV Equipment Lease Agreement for full details on these fees. If you have equipment you own but no longer need, DIRECTV can provide detailed information on recycling it.
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Solid Signal offers support
Solid Signal is an online shopping platform for consumer electronics, specialising in satellite TV, antennas, and other gadgets. The company was founded in 2002 by Jerry Chapman, with the aim of creating the best online shopping experience for consumer electronics.
Additionally, Solid Signal offers antenna recommendations to its customers. By filling out an online TV antenna help request form or calling their customer service department, customers can receive expert advice on the best TV antenna for their needs. Solid Signal's customer service team is committed to providing fast and convenient support, following up with customers via phone or email.
Solid Signal also assists customers with DIRECTV billing and account-related issues. Instead of calling DIRECTV's busy call center, customers can contact Signal Connect, who can efficiently handle these queries. This service is provided free of charge for the life of the DIRECTV account through Solid Signal.
Overall, Solid Signal is dedicated to providing excellent customer service and ensuring their customers have a positive experience with their DIRECTV products and services.
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Prepaying for leased equipment
When you lease equipment from DIRECTV, you are responsible for the entire cost of any necessary service or repair of the leased equipment. This includes the cost of loss or damage to the equipment. DIRECTV is not responsible for any special, incidental, or consequential damages relating to the leased equipment.
If you wish to vacate your residence, you must leave your leased equipment in your unit and contact your DIRECTV dealer or DIRECTV at 1-800-531-5000. The equipment must be left in good working order, with normal wear and tear expected. If you do not properly terminate your account, you may be subject to charges incurred by subsequent residents using receivers in your former unit.
When you cancel your service, replace equipment, or remove equipment from your account, you must return your leased equipment in good condition to avoid a non-return fee or damaged equipment fee. You can either drop off the unboxed equipment at a FedEx Office Print and Ship Center or use the materials in the new equipment's box to pack up your old equipment and drop it off at a post office.
It is important to note that if you are paying for your DIRECTV equipment on an installment plan and cancel your service, you will be charged for the outstanding balance per the terms of your installment agreement.
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Buying and renting movies and TV episodes
DIRECTV offers its customers the ability to rent or buy movies and TV show episodes. This is done via the DIRECTV app, which can be used on all compatible devices connected to the user's home network.
To rent or buy, select the DIRECTV app and follow the prompts for installation. Available titles for purchase or rent are displayed in search results with a “$” shown underneath the title. On your Gemini device, movies are available to buy or rent, and TV episodes are available to buy only. Playback is available on any supported device.
It is important to note that when you purchase or rent content, you are only acquiring a license to access the content for as long as you maintain a subscription to the DIRECTV STREAM service. Your license to access the content is also subject to any limitations imposed by any digital rights management technology used to protect the content. DIRECTV grants you a limited, non-exclusive, revocable, non-transferable license to access and use the content solely for your personal, non-commercial/non-public entertainment use. This license does not permit you to copy, sell, rent, lease, distribute, broadcast, sublicense, transfer, or otherwise assign any portion of any content and/or any rights or license associated with any content.
Additionally, DIRECTV STREAM's Terms and Conditions are applicable to your purchased or rented video content. These terms set forth additional terms and conditions that are applicable to your purchase or rental of video content through your DIRECTV STREAM service. Your purchase or rental is also subject to any other agreements and terms and conditions that may apply to your use of the services.
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Frequently asked questions
When you get a DIRECTV receiver from Solid Signal, you don't own it, you lease it. However, anything other than the receivers themselves is considered owned.
If you cancel your DIRECTV service, you'll need to return your leased equipment in good condition to avoid a non-return fee or damaged equipment fee.
You can either drop off the unboxed equipment at a FedEx Office Print and Ship Center or use the materials that come in the new equipment's box to pack up your equipment and drop it off at a post office.
Yes, you can rent or buy movies and TV episodes with DIRECTV.
