
U-Haul is a leading provider of moving and storage resources, offering a range of rental trucks and trailers to meet various moving needs. While it is not mandatory to reserve a U-Haul truck in advance, doing so is recommended to ensure availability, especially in high-demand areas. Reservations can be made online using a credit card, and U-Haul offers a $50 reservation guarantee under certain circumstances. Customers can also choose to walk into a rental location and rent a truck on the spot, provided they meet the age and identification requirements. U-Haul offers flexible rental periods, from one hour to multiple days, and provides a best-rate guarantee, with rates starting at $19.95.
| Characteristics | Values |
|---|---|
| Reservation | Not mandatory, but recommended |
| Age | 16 years for renting trailers, 18 years for renting trucks |
| License | A government-issued driver's license is required |
| Payment | Credit card, debit card, or cash |
| Deposit | Not required if paying by credit card |
| Rental Period | Ranging from one hour to multiple days |
| Fuel | Unleaded gasoline |
| Additional Driver | Allowed without any extra charges |
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What You'll Learn

Reservation vs. walk-in
U-Haul offers the flexibility to rent a moving truck through a reservation or by walking into one of their 23,000 rental locations across the US and Canada. While reservations are not mandatory, they are recommended to ensure that a truck is available for your moving needs.
Reservation
Making a reservation for a U-Haul truck is a straightforward process that can be done online or through the U-Haul app. You will need a valid driver's license and an accepted form of payment, such as a major credit or debit card. When reserving online, you may be required to use American Express, Discover, Mastercard, or Visa, but you are not obligated to use a credit card when paying for your rental.
Reservations are guaranteed under two circumstances: when a customer reserves online and chooses a location with a $50 guarantee badge, or when U-Haul contacts the customer a day prior to pick-up to finalize the details and an acceptable alternative is not available. In the latter case, U-Haul will provide a $50 "Reservation Guarantee" payment and terminate the reservation.
Walk-in
If you choose to walk into a U-Haul location without a reservation, there is a chance that a truck may not be available, especially in high-demand areas or big cities with large populations. However, if a truck is available, you can rent it on the spot by providing the necessary identification and payment.
Regardless of whether you make a reservation or walk in, U-Haul offers a wide range of truck sizes and rental periods to accommodate your moving needs. In-town moves typically involve picking up and dropping off the truck at the same location, while one-way moves allow for more flexibility in drop-off locations.
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Payment methods
U-Haul offers a range of payment methods for its rental services, and the specific payment options may depend on the rental location and type of equipment. Here is an overview of the payment methods for U-Haul rentals:
- Credit and Debit Cards: U-Haul accepts major credit cards, including American Express, Discover, Mastercard, and Visa. These cards can be used for online reservations and payments during pickup. For in-person rentals, a physical credit or debit card with a major credit card logo is required. Paying with a credit or debit card also waives the need for a deposit.
- Cash: U-Haul does accept cash payments, but this option may require an additional deposit. The deposit amount varies depending on the rental type, with in-town trucks requiring a $100 deposit or the estimated rental charges, whichever is greater. One-way truck rentals may have different deposit requirements. Cash payments are due at the time of pickup.
- Online or Over the Phone: U-Haul offers the convenience of booking and paying online or via phone. Online reservations require a major credit or debit card. However, if you prefer to pay with cash, you can call to schedule your rental instead of booking online.
- In-Person Payments: Customers can also choose to rent and pay for their U-Haul equipment in person. This option may be available at U-Haul centers or authorized dealers. Payment methods accepted in-person may vary, but typically include credit cards, debit cards, and cash.
It is important to note that U-Haul does not offer payment plans, and customers are generally expected to pay the total estimated charges at the time of pickup, regardless of the payment method chosen. Additionally, U-Haul may assess additional charges upon drop-off, such as late fees or charges for fuel refills, which customers should be prepared to pay to avoid potential collection fees.
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Age requirements
To rent a U-Haul truck, you must be 18 years of age or older. This is a standard requirement across most rental companies, although some set the minimum age at 24 years old. U-Haul allows drivers aged 18-23 to rent for an additional fee.
For trailers, U-Haul requires renters to be 16 years of age or older. This age requirement is the same across U-Haul locations, although operating hours and other procedures may vary.
In addition to meeting the age requirement, U-Haul renters must present a valid, government-issued driver's license. This can include a license from one of the 50 states, the District of Columbia, a Canadian province, the military, or a foreign country. Digital licenses are not accepted.
When making a reservation online, you must use a credit card, such as American Express, Discover, Mastercard, or Visa. However, you are not required to use a credit card when paying for your rental. A major credit or debit card with a credit card logo will be required at the time of pick-up for cargo van and pickup truck rentals. Additionally, multiple forms of identification are suggested when picking up your rental to verify your identity and avoid any issues.
U-Haul does not charge for additional drivers, but all additional drivers must be 18 years of age or older and present a valid driver's license and form of identification.
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Identification
In addition to a driver's license, another form of identification is required. This can include a credit or debit card, a valid U.S. passport, a paycheck, or other forms such as a utility bill or check stub, depending on the location. When making a reservation online, a credit or debit card from American Express, Discover, Mastercard, or Visa is needed, although you are not required to use a credit card when paying for your rental. U-Haul recommends bringing multiple forms of identification when picking up your rental to verify your identity and avoid any issues.
If you are adding an additional driver, they must also be at least 18 years old and present a valid driver's license and a form of identification. The primary driver of the U-Haul truck may give permission to any additional driver to operate the rental, provided they meet these requirements.
It is important to note that U-Haul trucks are not considered commercial vehicles, so a commercial driver's license or special endorsement is not necessary. However, in Quebec, Canada, a Class 3 Driver's License (similar to a Commercial Driver's License) is required to operate the 26-foot truck.
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Rental duration
U-Haul offers flexible rental durations ranging from one hour up to multiple days or even weeks. The specific rental duration depends on your needs and the availability of the equipment.
For shorter rental periods, U-Haul offers hourly rentals with a minimum of one hour and a maximum of 24 hours. This option is suitable for quick moves or projects that require a truck or trailer for a few hours.
If you need the equipment for longer than 24 hours, U-Haul provides the option to rent by the day or even by the week. The company offers special rates for extended rental durations, which can be beneficial if you need the equipment for a more extended period.
It's important to note that the availability of equipment for extended rental periods may vary by location. While some locations offer multiple-day or week-long rentals, others may have different regulations. Therefore, it is recommended to check with your local U-Haul center or independent dealer to understand their specific policies and equipment availability.
Additionally, U-Haul offers two types of rental contracts: In-Town and One-Way. In-Town rentals involve picking up and dropping off the equipment at the same location, while One-Way rentals allow you to return the equipment to a different location or arrange a drop-off through a provided phone number. The rates for these rental types differ, with In-Town rentals having a flat fee plus a per-mile charge, and One-Way rates depending on truck size, origin, destination, and move date.
When reserving your rental, it's essential to consider the time required for your move or project. By accurately estimating the duration, you can avoid additional fees associated with extending your rental beyond the initial period. U-Haul recommends arriving early for your scheduled pickup time to ensure a smooth process and maximize your rental time.
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Frequently asked questions
You don't have to make a reservation, but it is recommended. You can simply show up at a rental location and get one if it's available. Making a reservation online requires an American Express, Discover, Mastercard, or Visa card.
You must be 18 years old and have a valid government-issued driver's license. A commercial driver's license is not required as U-Haul trucks are not considered commercial vehicles. You will also need another form of identification, such as a credit or debit card, a valid US passport, or a paycheck.
You can pay with a major credit card, debit card, or cash. If paying with cash, an additional deposit may be required when picking up the equipment.
It is recommended to arrive at least 10 minutes early to ensure a smooth rental process. If you arrive more than an hour early, you may not be able to start the pickup process.
U-Haul offers special rates for extended rental periods or mileage. They also have a best-rate guarantee on cargo vans and pickup trucks. Additionally, they provide special business rates for frequent or long-term rentals.









































