Maya Chen
U-Haul offers a convenient service for individuals looking to rent a truck for moving. The company provides a range of options, including one-way rentals and in-town rentals, with various pricing plans to cater to different needs. When it comes to returning a U-Haul truck, the process may vary depending on the type of rental contract. For one-way rentals, customers need to refer to their contract for the designated drop-off location. In contrast, in-town rental contracts require customers to return the equipment to the same location from which they picked it up. U-Haul also offers a Truck Share 24/7 program, enabling customers to pick up and return trucks outside of regular business hours using the U-Haul app. It is important to note that late returns may result in additional charges, and customers are encouraged to return the equipment promptly upon completing their move.
| Characteristics | Values |
|---|---|
| Rental contract | For In-Town rental contracts, the equipment must be returned to the same location it was picked up from. For One-Way rental contracts, refer to the contract for the drop-off location. |
| Returning equipment | U-Haul offers Truck Share 24/7, a program that allows customers to self-pick up or self-return their truck rental outside of normal business hours using the U-Haul App. |
| Late returns | Failure to return equipment by the specified 'Rental Due Date/Time' outlined in the contract may result in additional charges for extra Rental Periods, at the discretion of the location. |
| Payment methods | A major credit card or debit card with a major credit card logo is required at the time of pick-up for all Cargo Van and Pickup Truck rentals. Cash payments are accepted when the truck is returned. |
| Discounted rates | U-Haul offers discounted rates for customers who can pick up and return at the same location and need multiple days or weeks and/or need to cover hundreds of miles. |
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What You'll Learn
Returning U-Haul equipment after hours
Returning rental equipment after hours is possible with U-Haul. The company offers a self-return option where customers can return their rental vehicles outside of normal business hours using the U-Haul App. This process can be completed in just a few minutes and only requires a mobile device with internet access.
Before Returning the Vehicle
- Remove your belongings: Ensure you take all your belongings with you, including personal items such as your phone, car keys, and purse.
- Secure rental equipment: Place all additional rental equipment, such as furniture pads and dollies, inside the rented vehicle securely.
- Download the U-Haul App: To streamline the return process, download the U-Haul App on your mobile device before arriving at the drop-off location.
At the U-Haul Center
- Park your vehicle: Upon arriving at the U-Haul center, park your rented vehicle in the designated return area.
- Open the U-Haul App: Sign in to your U-Haul account on the U-Haul App or through their website, uhaul.com.
- Initiate the return process: Select the "Return My Truck" option within the app. You may need to enable location services to verify your location.
- Provide vehicle information: Enter the vehicle's mileage and fuel level. You may also be asked to upload photos to confirm the odometer reading and fuel level.
- Leave the keys: Place the key in the correct key drop box. Ensure you do not leave the keys in the ignition, as this may result in additional charges.
After Returning the Vehicle
- Receipt and verification: After completing the after-hours drop-off, you will receive an email receipt detailing your final charges. U-Haul will verify the information you provided during the next business day.
- Additional fees: If there are inconsistencies in mileage, fuel readings, or damages found, U-Haul may assess additional fees.
It is important to note that U-Haul charges for late returns, so it is in your best interest to return the equipment as soon as you're finished with it. Returning the equipment promptly will also relieve you of responsibility for the equipment and any potential parking concerns.
Additionally, for one-way rental contracts, refer to your contract for the designated drop-off location. If you prefer not to use the self-service return options, you can wait until the next business day and have a U-Haul representative verify your return in person.
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Returning to a different location
U-Haul offers both In-Town and One-Way rentals. For In-Town rentals, the equipment must be returned to the same location it was picked up from. For One-Way rentals, the contract will include a return location address or a phone number to arrange a drop-off location.
If you have a One-Way rental and wish to return the equipment to a different location, you should contact U-Haul customer support. They will be able to advise you on whether it is possible to change the drop-off location and recalculate your contract amount accordingly.
It is important to note that changing the drop-off location for a One-Way rental may result in additional charges. These charges can be significant, as they are based on the total miles driven beyond the miles included in the original contract.
Additionally, some U-Haul equipment is only available for In-Town moves, which require the equipment to be returned to the same location. Therefore, it is always preferable to pick up and drop off at the same location whenever possible.
Furthermore, U-Haul may charge additional fees for late returns, so it is important to return the equipment by the specified 'Rental Due Date/Time' outlined in your contract.
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Returning early
Returning a U-Haul truck early is possible, but there are a few things to keep in mind. Firstly, U-Haul offers both In-Town and One-Way rental contracts. For In-Town contracts, you must return the truck to the same location you picked it up from. Returning an In-Town rental to a different location may incur extra fees. On the other hand, One-Way rentals allow you to pick up the truck from a location near your starting point and drop it off at a different location near your destination.
It's important to review your rental contract for specific return instructions and the designated drop-off location. U-Haul also provides a mobile app that can guide you through the return process. Returning the truck late or after the specified 'Rental Due Date/Time' in your contract may result in additional charges for extra rental periods.
When returning the truck, ensure it is clean and has the same amount of gas as when you picked it up. This information should be noted in your contract. U-Haul recommends arriving at least 10 minutes early to ensure a smooth return process and avoid cutting into your rental time.
If you decide to return the truck early, it's a good idea to review the cancellation policy. U-Haul requires customers to cancel or modify reservations by the day before the move date. You can make these changes online or by contacting your local U-Haul representative or pick-up location.
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Late fees
U-Haul offers both In-Town and One-Way rental contracts. In-Town contracts are for local moves or one-time deliveries, where you pick up and drop off your equipment at the same rental location. One-Way contracts are for one-way moves, where you pick up your equipment from a rental location near your starting point and drop it off at a different rental location near your destination.
For In-Town rental contracts, you must return the equipment to the same location you picked it up from. Failing to do so may result in additional charges for extra Rental Periods, on top of the Estimated Charges, at the discretion of the location. There are also extra fees if you return an in-town rental to a different location.
For One-Way rental contracts, refer to your contract for your drop-off location. If you wish to return your One-Way rental to a different location, you must call the 1-800 number and check that it is okay. If another customer has booked the truck at the new drop-off location, you may be charged a fee or be required to bring the truck to the correct location.
It is important to note that U-Haul offers special rates for customers who can pick up and return at the same location and need multiple days or weeks and/or need to cover hundreds of miles. These rates can be found on the U-Haul truck rentals page.
To avoid late fees, U-Haul recommends arriving at least 10 minutes early to ensure you can complete the return process without cutting into your rental time. The self-pick-up and return process can be completed using the U-Haul Truck Share 24/7 feature on the U-Haul app or website.
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Additional charges
U-Haul offers In-Town and One-Way rental contracts. In-Town rentals must be returned to the location they were picked up from, whereas One-Way rentals include a different return location address or a phone number to arrange a drop-off location.
In addition to the base rental cost, U-Haul may charge additional fees. These fees can include insurance coverage, mileage charges, fuel costs, late return fees, and taxes. U-Haul also charges for late returns, although it does not impose late fees. It is important to review the rental agreement and ask about any potential additional fees upfront to avoid surprises.
U-Haul's One-Way move rates are determined by truck size, point of origin, destination, and move date. The price includes allowed mileage and a set number of days to complete the move. While there is no discount for unused days, customers are encouraged to return their rental equipment as soon as they are finished with it. U-Haul offers special rates for customers who can pick up and return at the same location and need multiple days or weeks and/or need to cover hundreds of miles.
If a customer fails to return the equipment as agreed, U-Haul may apply additional charges, including lost rental revenue and loss or damage, to the credit card used to reserve the equipment or pay for the rental. Failure to pay these additional charges within 7 calendar days from the completion of the rental is subject to a $30 Late Payment Fee for additional charges up to $500, or 6% of the additional charges if more than $500 is owed.
U-Haul may also assess additional fees if mileage or fuel readings are misreported and/or damage is found.
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Frequently asked questions
Yes. For In-Town rental contracts, you must return the truck to the same location you picked it up from. For One-Way rental contracts, refer to your contract for your drop-off location.
You can return your U-Haul truck during or after business hours with U-Haul Truck Share 24/7 Return. Start the return process inside the U-Haul App, take some photos, answer some questions, and you’re done.
Failure to return your U-Haul truck by the specified 'Rental Due Date/Time' in your contract may result in additional charges for extra Rental Periods, at the discretion of the location.
You can reserve a U-Haul truck online with an American Express, Discover, Mastercard, or Visa card. You can pay for your rental with cash when the truck is returned. You will need a major credit card or a debit card with a major credit card logo at the time of pickup.
Yes, you can purchase additional days for your U-Haul rental. However, you must plan this in advance with your pickup location so that your rental contract will be accurate.
