Zoe Alvarez
Enterprise Rent-A-Car maintains a Do Not Rent (DNR) list of customers who are forbidden from renting a vehicle for various reasons. There are two categories on the list: slow/no pay and adverse risk. While those on the list for slow payment may be removed if they pay their balance, adverse risk customers will remain on the list permanently. Reasons for being placed on the adverse risk list include threatening employees, driving under the influence, and causing damage to the rental vehicle.
| Characteristics | Values |
|---|---|
| Reasons for being on the list | DWI, threatening employees, calling the cops on the company out of anger, owing thousands of dollars and refusing to pay, damaging the vehicle |
| Removal from the list | If the descriptor is "slow/no pay", it is possible to get off the list by paying the balance |
| If the descriptor is "adverse risk", it is not possible to get off the list | |
| Notification of being on the list | Enterprise may not notify customers that they have been added to the list |
| List sharing | Enterprise, National, and Alamo are affiliated, so the list may be shared between them |
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What You'll Learn
Enterprise's criteria for their do not rent list
Enterprise Rent-A-Car maintains a "Do Not Rent" (DNR) list, which is a list of customers forbidden from renting a vehicle for various reasons. There are two categories of customers on the list: "Slow/No Pay" and "Adverse Risk".
Slow/No Pay
Customers who fall under this category take too long to pay for extensions, get tickets and don't pay them, or have previous balances. These customers can be removed from the DNR list if they pay down their balance.
Adverse Risk
Customers who are deemed an "Adverse Risk" will never be removed from the DNR list. Reasons for being placed on the list under this category include:
- Threatening employees
- Calling the police on the company out of anger
- Getting a DWI in a rental car
- Attempting home repairs of damage
- Owing thousands of dollars and refusing to pay
It is important to note that being placed on Enterprise's DNR list does not necessarily mean that a customer will be banned from renting cars from other companies. However, Enterprise, National, and Alamo are affiliated, so a customer on Enterprise's DNR list may also be unable to rent from these other companies.
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Getting off Enterprise's do not rent list
Enterprise Rent-A-Car has a "Do Not Rent" (DNR) list, which includes customers who are no longer permitted to rent vehicles from the company. There are two categories of customers on the DNR list: "Slow/No Pay" and "Adverse Risk".
If a customer is on the DNR list due to slow or non-payment, they may be able to get off the list by paying off their balance. However, if a customer is listed as an "Adverse Risk", they will not be able to get off the list. Reasons for being listed as an "Adverse Risk" include driving while intoxicated (DWI), threatening employees, calling the police on employees out of anger, attempting to repair damage to the rental car without authorization, and owing a large sum of money and refusing to pay.
It is not clear whether other car rental companies can see Enterprise's DNR list. However, Enterprise, National, and Alamo are affiliated under one company, so customers on Enterprise's DNR list will also be unable to rent from National or Alamo.
If you believe you may be on Enterprise's DNR list, you can call the compliance number they provide or visit any branch in the state to ask if you are on the list and why.
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Other companies seeing Enterprise's do not rent list
Enterprise Holdings owns and operates several car rental companies, including Alamo, National, and Enterprise. If a customer ends up on the do-not-rent (DNR) list for any one of these companies, their information is shared across the other two, barring them from renting a vehicle from any company under the Enterprise Holdings umbrella.
While it is unclear if other car rental companies outside of the Enterprise Holdings group can see a customer's DNR status on Enterprise's list, it is known that other companies have their own DNR lists. Avis, Budget, Payless, Hertz, and Dollar are some of the companies that maintain their own lists. These companies may be affiliated with other rental agencies, such as Dollar with Hertz, and Budget and Avis with Enterprise, potentially sharing customer information and DNR lists within these affiliations.
It is important to note that car rental companies typically do not remove customers from their DNR lists, especially if the reason for the listing is deemed adverse risk, such as driving under the influence (DUI) or threatening employees. However, if the reason for the listing is payment-related, customers may be removed from the list by paying off their balance.
To avoid ending up on a DNR list, it is crucial to follow the rules and regulations set by the rental company, including restrictions on vehicle usage, the number of authorized drivers, and the duration of the rental. Additionally, providing accurate and honest information during the rental process is essential to maintaining a positive rental history and avoiding legal consequences.
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Enterprise's communication about the do not rent list
Enterprise Rent-A-Car maintains a Do Not Rent (DNR) list of customers who are forbidden from renting a vehicle from them. There are two categories on the DNR list: Slow/No Pay and Adverse Risk. Customers who fall under the Slow/No Pay category can be removed from the list if they pay their balance. However, customers listed under Adverse Risk will not be removed from the list. Reasons for being placed on the Adverse Risk list include threatening employees, calling the police on employees out of anger, obtaining a DWI in a rental car, and attempting home repairs of damage.
While Enterprise has a DNR list, there is limited information on their official communication regarding this list. In one instance, a customer named Christopher was placed on the DNR list after he returned a rental car 14 days late. His father disputed this information and tried to get him removed from the list. However, a representative from Enterprise stated that only the department manager could remove someone from the DNR list, and it was unlikely that Christopher would be removed.
In another case, a customer shared on Reddit that they were placed on the DNR list without being notified of the reason. They were provided with a compliance number to call but could not get through. The customer speculated that it might be due to a DWI they received while using a rental car, which is a common reason for being placed on the Adverse Risk list.
While Enterprise has not released an official statement about their DNR list, it is important for customers to be aware of the potential consequences of their actions while renting a car. It is also worth noting that Enterprise is affiliated with National and Alamo, so customers on their DNR list may also be restricted from renting from these companies.
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Enterprise's do not rent list and discrimination
Enterprise Rent-A-Car has been accused of racial discrimination by its customers and employees. In one instance, a man claimed he was racially profiled at Miami Beach Enterprise Rent-A-Car, where a white female employee refused to rent him a car and called the police. Employees at the Detroit Metropolitan Airport location have also claimed that black customers face discrimination when renting luxury vehicles.
In 2000, eight black individuals filed a class-action lawsuit against Enterprise Leasing Company of St. Louis and its parent company, Enterprise Rent-A-Car, alleging racial discrimination in promotion and hiring. The case was settled in 2002, with Enterprise ordered to pay $2.3 million in damages and make changes to its hiring practices. Additionally, Enterprise Rent-A-Car Co. of Baltimore was ordered to pay over $16.3 million in lost earnings, benefits, and interest to 2,336 black job applicants who were passed over for management trainee positions.
While Enterprise has not publicly acknowledged the existence of a "Do Not Rent" list, online forums suggest that such a list may exist. Individuals who have been placed on this list have shared their experiences and speculated about the reasons for their inclusion, such as outstanding payments or adverse risks like a DWI (driving while intoxicated) or threatening employees. However, it is unclear whether Enterprise specifically maintains a "Do Not Rent" list or if being placed on such a list restricts an individual from renting from other companies affiliated with Enterprise, such as National and Alamo.
It is important to note that business owners have the right to refuse service to customers for legitimate reasons, but they cannot refuse service to protected classes of people based on arbitrary grounds. Discrimination against protected classes is illegal, and individuals who believe they have been discriminated against can pursue legal action.
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Frequently asked questions
Yes, Enterprise, along with other car rental companies, maintains a DNR list of customers forbidden from renting a vehicle for various reasons.
There are two main reasons for someone to be put on Enterprise's DNR list: slow/no pay and adverse risk. Slow/no pay refers to taking too long to pay for extensions, getting a ticket and not paying it, or having a previous balance. Adverse risk includes threatening employees, calling the cops on the company out of anger, getting a DWI in the rental car, and renters who attempt home repairs of damage.
It depends on the reason for being put on the list. If you are on the list due to slow/no pay, you may be able to get off the list by paying the balance. However, if you are listed as an adverse risk, you will not be able to get off the list.
Enterprise, National, and Alamo are affiliated under one company, so it is likely that these companies may have access to the same DNR list. However, it is unclear if other car rental companies outside of these affiliates can see you on Enterprise's DNR list.
If you believe you have been wrongfully placed on the DNR list, you can try contacting Enterprise Risk Management or the department manager, as they have the authority to remove customers from the list.
