
Sending pre-approval to a renter on VRBO is a crucial step in securing a booking and building trust with potential guests. This process allows you to indicate your willingness to accept a reservation before the renter officially confirms and pays, giving them confidence in their choice. To send pre-approval, log in to your VRBO account, navigate to the inquiry or booking request from the renter, and select the option to pre-approve their stay. You’ll need to specify the dates, rates, and any additional terms, ensuring all details are accurate and clear. Once sent, the renter will receive a notification, giving them a set timeframe to finalize the booking. This method streamlines the reservation process, reduces the risk of double-booking, and enhances the overall guest experience.
| Characteristics | Values |
|---|---|
| Platform | Vrbo |
| Purpose | To send pre-approval to a renter before they book your property |
| Steps to Send Pre-Approval | 1. Log in to your Vrbo account. 2. Go to the "Inbox" or "Messages" section. 3. Find the inquiry from the renter. 4. Click on "Respond" or "Reply." 5. Use the pre-approval template or manually draft a message expressing your willingness to pre-approve them. 6. Include details like dates, rates, and any conditions. 7. Send the message. |
| Pre-Approval Template | Vrbo provides a pre-approval template in the messaging system. |
| Custom Message | You can customize the message to include specific details or terms. |
| Booking Request | After pre-approval, the renter can send a formal booking request. |
| Payment | Payment is typically processed once the booking is confirmed. |
| Cancellation Policy | Ensure the cancellation policy is communicated in the pre-approval. |
| Guest Requirements | Specify any guest requirements (e.g., minimum age, pets allowed). |
| Confirmation | Once the renter accepts, you’ll receive a confirmation from Vrbo. |
| Support | Vrbo support is available for assistance with pre-approvals. |
| Legal Compliance | Ensure compliance with local rental laws and Vrbo policies. |
| Timeframe | Pre-approvals are typically valid for a limited time (e.g., 24-48 hours). |
| Notification | You’ll receive a notification when the renter responds to the pre-approval. |
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What You'll Learn

Access VRBO Owner Dashboard
To access the VRBO Owner Dashboard and send a pre-approval to a potential renter, you’ll need to follow a series of steps that ensure you’re logged into the correct account and navigating the platform efficiently. Start by opening your preferred web browser and navigating to the official VRBO website. Once there, locate the login button, typically found at the top right corner of the homepage. Click on it and enter your VRBO owner account credentials—your email address and password. If you’ve forgotten your login details, use the "Forgot Password" option to reset it via your registered email. After logging in, you’ll be redirected to your VRBO Owner Dashboard, the central hub for managing your property listings and renter interactions.
Upon accessing the VRBO Owner Dashboard, familiarize yourself with the layout to streamline the pre-approval process. The dashboard is divided into sections such as "Inbox," "Reservations," "Listings," and "Account." To send a pre-approval, focus on the "Inbox" or "Reservations" section, depending on how the renter has interacted with your listing. If the renter has sent an inquiry, it will appear in your Inbox. Open the message thread with the renter and look for the option to "Pre-Approve" or "Send Offer." This action allows you to propose specific dates, rates, and terms before the renter submits a formal booking request.
If the renter has already submitted a booking request, navigate to the "Reservations" tab on your dashboard. Here, you’ll find pending requests that require your approval. Locate the specific request from the renter and click on it to view the details. Within the request, you’ll see an option to "Pre-Approve" or "Accept with Changes." Pre-approval is particularly useful if you want to confirm the renter’s intent before finalizing the booking. Follow the prompts to customize the pre-approval message, ensuring it includes all necessary details such as check-in/check-out dates, payment terms, and any house rules.
Once you’ve drafted the pre-approval message, review it carefully to ensure accuracy and professionalism. VRBO provides templates to simplify this process, but personalization can enhance the renter’s experience. After finalizing the message, click "Send" to dispatch the pre-approval to the renter. They will receive an email notification with your offer, which they can accept or decline. If accepted, the booking will move forward, and you can proceed with the next steps, such as collecting payment or sending a rental agreement.
For a seamless experience, ensure your VRBO Owner Dashboard notifications are enabled to stay updated on renter interactions. You can manage notification settings within the "Account" section of the dashboard. Additionally, regularly check your Inbox and Reservations tabs to promptly respond to inquiries and requests. Mastering the VRBO Owner Dashboard not only facilitates sending pre-approvals but also empowers you to manage your vacation rental business effectively, from initial inquiries to confirmed bookings.
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Locate Pre-Approval Feature
To locate the Pre-Approval feature on Vrbo and send a pre-approval to a potential renter, start by logging into your Vrbo account. Once logged in, navigate to the dashboard where you manage your property listings. The layout may vary slightly depending on whether you are using the desktop version or the mobile app, but the core steps remain consistent. On the dashboard, look for the "Inbox" or "Messages" section, as this is where you will initiate the pre-approval process. This section typically contains all communications with renters, including inquiries and reservation requests.
Next, open the conversation thread with the renter to whom you want to send the pre-approval. If you have multiple inquiries, ensure you select the correct one by verifying the renter’s name, dates, and property details. Within the conversation thread, you will find options to respond to the renter. Look for a button or link labeled "Send Pre-Approval" or "Offer Pre-Approval." This option is usually located near the message composition box or within a dropdown menu of actions you can take regarding the inquiry.
If the "Send Pre-Approval" option is not immediately visible, check for a "More Actions" or "..." button within the conversation thread. Clicking this button will often reveal additional options, including the ability to send a pre-approval. Vrbo’s interface is designed to streamline communications, so the pre-approval feature is typically just a click or two away once you’re in the right conversation.
Another way to locate the Pre-Approval feature is by going to the "Reservations" or "Booking Requests" section of your dashboard. Here, you can view pending inquiries and take action on them. Find the specific inquiry you want to pre-approve, and click on it to open the details. Within the inquiry details, you should see an option to "Pre-Approve" or "Send Pre-Approval." This method is particularly useful if you prefer managing inquiries from a centralized reservations page rather than the inbox.
Lastly, if you’re having trouble locating the Pre-Approval feature, consider using the help or search function within your Vrbo account. Type "Pre-Approval" or "How to send pre-approval" into the search bar, and Vrbo’s support resources should guide you to the correct location. Familiarizing yourself with the interface and keeping these steps in mind will ensure you can efficiently locate and use the Pre-Approval feature whenever needed.
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Input Renter Details
When initiating the pre-approval process on Vrbo, the first critical step is to input the renter’s details accurately. Log in to your Vrbo account and navigate to the property management dashboard. Locate the inquiry or message from the potential renter you wish to pre-approve. Click on the inquiry to open the conversation thread, where you’ll find an option to “Pre-approve” or “Send a Pre-approval.” Once you select this option, a form will appear prompting you to enter the renter’s information. Start by inputting the renter’s full name as it appears on their government-issued ID, ensuring accuracy to avoid complications during check-in or legal verification.
Next, enter the renter’s contact information, including their email address and phone number. Double-check the email address, as this is where Vrbo will send the pre-approval notification and subsequent booking details. A valid phone number is equally important for direct communication, especially if there are last-minute changes or emergencies. If the renter has provided additional contact details, such as an alternate email or phone number, include these as well to ensure redundancy in communication channels.
Proceed to input the renter’s address, which is typically required for security and verification purposes. Include their street address, city, state, and zip code. If the renter is traveling internationally, ensure you also add their country of residence. This information helps in verifying the renter’s identity and can be cross-referenced with payment details to prevent fraud. Accuracy in this step is crucial, as errors may lead to delays in the booking process or mistrust between you and the renter.
If applicable, input the number of guests accompanying the renter. Vrbo often requires this information to ensure compliance with property occupancy limits and to calculate any additional fees. Specify the number of adults, children, and infants, as this may impact the pre-approval terms, such as the total cost or security deposit amount. Be transparent about any restrictions or additional charges related to the number of guests to avoid misunderstandings later.
Finally, review all the renter’s details for accuracy before submitting the pre-approval. Once submitted, Vrbo will generate a pre-approval offer that includes the rental terms, dates, and payment instructions. The renter will receive an email notification with a link to review and accept the pre-approval. Ensure all details are correct, as errors may require you to resend the pre-approval, potentially causing delays in securing the booking. By meticulously inputting the renter’s details, you streamline the pre-approval process and set a professional tone for the rental experience.
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Customize Pre-Approval Message
When customizing a pre-approval message on VRBO, it’s essential to strike a balance between professionalism and warmth to make the renter feel welcomed and informed. Begin by addressing the renter by name to personalize the message, which immediately creates a positive impression. Clearly state that their request has been pre-approved, and express your enthusiasm about potentially hosting them. For example, "Dear [Renter’s Name], we’re excited to pre-approve your request to stay at [Property Name] and look forward to hosting you!" This opening sets a friendly tone while confirming the pre-approval status.
Next, include specific details about the reservation to avoid confusion and demonstrate attention to detail. Mention the check-in and check-out dates, the number of guests, and any special requests they’ve made. For instance, "Your stay is scheduled from [Check-In Date] to [Check-Out Date] for [Number of Guests]. We’ve noted your request for [Special Request, e.g., early check-in] and will do our best to accommodate it." This shows the renter that you’ve carefully reviewed their inquiry and are prepared to meet their needs.
Incorporate a brief overview of the next steps to guide the renter through the booking process. Clearly explain how they can finalize the reservation, including any deadlines for confirming or making a payment. For example, "To secure your reservation, please complete the booking process within [Timeframe, e.g., 24 hours] by logging into your VRBO account and accepting the pre-approval. If you have any questions or need assistance, feel free to reach out." Providing clear instructions ensures a smooth experience for both parties.
Add a personal touch by highlighting unique features of the property or local recommendations that align with their interests. This not only enhances their excitement but also positions you as a thoughtful host. For instance, "We think you’ll love the [Unique Feature, e.g., private patio with mountain views] at our property. If you’re interested in exploring the area, we highly recommend [Local Attraction or Restaurant]!" Tailoring this section to their preferences can make your message stand out.
Finally, close the message with a friendly sign-off and your contact information for any further assistance. Encourage them to reach out with questions or concerns, reinforcing your commitment to their satisfaction. For example, "We’re looking forward to welcoming you to [Property Name]! If you need anything at all, don’t hesitate to contact us at [Your Contact Information]. Warm regards, [Your Name]." This ending leaves a positive impression and ensures the renter feels supported throughout the process. By customizing your pre-approval message with these elements, you’ll create a professional yet inviting communication that enhances the renter’s experience from the very beginning.
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Send & Track Response
To send a pre-approval to a renter on Vrbo and effectively track their response, log in to your Vrbo account and navigate to the "Inbox" section. Here, you’ll find the conversation thread with the renter. Click on the specific inquiry or message from the renter to whom you want to send the pre-approval. In the message composition box, clearly state that you are pre-approving their request, including details such as the rental dates, total cost, and any specific terms or conditions. Use the "Send Offer" or "Pre-approve" button if available, as this formalizes the pre-approval and ensures it is tracked within the Vrbo system. This step is crucial for maintaining a professional and organized communication flow.
After sending the pre-approval, Vrbo’s platform will automatically track the status of the offer. You can monitor the progress by checking the "Inbox" or "Reservations" tab, where the status will update to reflect whether the renter has viewed, accepted, or declined the pre-approval. If the renter does not respond within a reasonable timeframe (typically 24–48 hours), Vrbo may prompt you to follow up. Use the platform’s messaging system to send a polite reminder, ensuring you keep all communication within Vrbo to maintain a record of interactions and protect yourself under Vrbo’s policies.
To track the response more proactively, enable notifications in your Vrbo account settings. This ensures you receive alerts when the renter interacts with your pre-approval, such as opening the message or taking action. Additionally, regularly check your email linked to your Vrbo account, as the platform often sends updates regarding offer statuses. If the renter accepts the pre-approval, the reservation will move to the "Confirmed" section of your dashboard, and you can proceed with the next steps, such as sending check-in instructions or collecting payment.
If the renter declines or fails to respond, Vrbo allows you to revoke the pre-approval and re-list the property for other potential renters. To do this, go to the "Reservations" tab, locate the pre-approval, and select the option to cancel or revoke it. This ensures your calendar is updated, and the property is available for new inquiries. Always document the outcome of each pre-approval in your records to track trends and improve your response strategy over time.
Finally, leverage Vrbo’s analytics tools to assess the effectiveness of your pre-approval process. The platform provides insights into response rates, acceptance rates, and renter behavior, which can help you refine your approach. For example, if you notice a high number of unresponded pre-approvals, consider adjusting your messaging or offering more flexible terms. By staying organized, utilizing Vrbo’s tracking features, and analyzing data, you can streamline the pre-approval process and enhance the overall renter experience.
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Frequently asked questions
To send a pre-approval, log in to your Vrbo account, go to the inquiry or booking request, and select the option to "Pre-approve" the renter. Follow the prompts to set the rental terms and send the pre-approval.
Include the rental dates, total cost, payment terms, and any specific rules or expectations. You can also add a personalized message to welcome the renter and provide additional details.
Yes, you can customize the terms, such as the rental rate, length of stay, and payment schedule, before sending the pre-approval. Ensure all details are accurate and clear for the renter.
Once sent, the renter will receive a notification with the pre-approval details. They can then review the terms and accept or decline the offer. If accepted, they’ll proceed with booking and payment as outlined.































