Kai Rivers
Turo is the world's largest car-sharing marketplace, where you can rent a car almost anywhere in the world. To rent a car on Turo, you must create a Turo account, have a valid driver's license, get approved to drive on Turo, and be 18 years old or older in the US, 21 years old or older in Australia, or 23 years old or older in Canada. You are not required to have personal insurance coverage to book a car on Turo, but if you decline protection, you are responsible for all costs related to damage to the vehicle. It is recommended that you take pictures of the car before and after your trip to avoid being held liable for damage that you did not cause.
| Characteristics | Values |
|---|---|
| Account | A Turo account is required |
| Driver's license | A valid driver's license is required |
| Age | 18 years old or older in the US, 21 years old or older in Australia, or 23 years old or older in Canada |
| Insurance | Personal insurance coverage is not required, but if declined, the renter is responsible for all damage costs |
| Payment | A credit card is required |
| Photos | Take photos of the car before and after the trip to avoid liability for damage you did not cause |
| Refuelling | Refuel or recharge the vehicle to the level it was at check-in |
| Cleaning | Review Turo's cleaning policy before returning the vehicle |
| Smoking | Smoking is not permitted in the vehicle |
| Parking | Park in a legal and safe spot for the next 24 hours, ensuring the vehicle's bumpers are not in a restricted zone |
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What You'll Learn
Account and license requirements
To rent a car on Turo, you must create a Turo account and meet the platform's age and license requirements. Turo requires you to be 18 years old or older in the US, 21 years old or older in Australia, and 23 years old or older in Canada. Additionally, you must possess a valid driver's license, and if you are an international traveller, your international driver's license will be accepted in the US, UK, Canada, Australia, and France.
It is important to note that Turo has specific guidelines and restrictions regarding cross-border travel. While hosts cannot restrict driving across state lines or provincial borders within the country of origin, there are guidelines in place for travelling across country borders.
Turo offers three protection plans: Premier, Standard, and Minimum. You can choose the plan that best suits your needs and provides the desired level of protection. It is recommended to carefully review the terms of your chosen protection plan, as declining protection makes you responsible for all costs related to damage to the vehicle, including physical, mechanical, and interior damage, as well as administrative claims fees and appraisal costs.
To enhance your experience, Turo provides the option to add additional drivers to your trip without any extra charges. However, all additional drivers must have their own Turo accounts, meet the age requirements, and possess a valid driver's license. It is advisable to add these drivers before the trip commences, although it is possible to add them during the trip as well.
Turo also offers the convenience of delivering your rental car to various destinations, including airports, train stations, and hotels. Some hosts may offer free delivery, while others charge a delivery fee. When booking, you can filter your search to find hosts who provide delivery options that align with your preferences.
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Protection plans
When renting a car from Turo, it's important to consider the protection plans available to you. Turo offers a range of protection plans to provide peace of mind during your trip. Here's what you need to know about Turo's protection plans:
Protection Plan Options:
Turo offers five protection plans to choose from, each providing different levels of coverage. These plans include liability insurance, physical damage reimbursement, and basic roadside assistance. The specific details of each plan may vary, so be sure to review the terms carefully before making your selection.
Reimbursement for Car Repairs:
All protection plans offered by Turo provide reimbursement for car repairs up to the actual cash value of the vehicle in case of damage during your trip. This ensures that you won't be burdened with unexpected repair costs if any issues arise during your rental period.
Third-Party Liability Insurance:
Turo's protection plans include third-party liability insurance, which covers you in the event of an accident with another vehicle. This insurance provides coverage of up to $750,000, depending on the state and airport requirements. It's important to note that this insurance does not cover damage to the host's vehicle.
Contractual Limitations:
When selecting a protection plan, keep in mind that there are contractual limitations on the maximum amount you would have to pay out-of-pocket for damage to the host's vehicle. Carefully review the terms of your chosen plan to understand your financial responsibility in the event of damage.
Personal Insurance:
If you have personal insurance, carefully check whether it covers you when driving a car booked through Turo. Declining Turo's protection plan means you are responsible for all costs related to damage to the vehicle, including physical, mechanical, and interior damage, as well as administrative fees.
Additional Considerations:
By carefully considering the protection plans offered by Turo and selecting the one that best suits your needs, you can ensure a more relaxed and worry-free rental experience.
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Refuelling and cleaning
Firstly, it is your responsibility to ensure that the vehicle is refuelled or charged to the same level as when you checked it out. You can refer to the dashboard image in your trip photos to determine the exact fuel level. If you are dropping the vehicle off at a location far from the pickup point, remember to account for the extra distance by adding more fuel or charging the car accordingly.
Secondly, while Turo does not expect you to deep clean the vehicle before returning it, basic cleanliness is still required. This means no littering, spilling, or leaving behind any mess that could cause an unpleasant experience for the next user. Remember that smoking is strictly prohibited in the vehicle, and any violation of this rule may result in additional cleaning fees.
To avoid disputes over cleanliness, it is advisable to take detailed photos of the interior and exterior of the vehicle at the time of pickup. This way, you can provide evidence of the car's condition before and after your rental period. Additionally, some hosts may have specific cleaning expectations, so be sure to check the Turo Cleaning policy and communicate with your host to understand their requirements.
It is also worth noting that some Turo hosts may try to take advantage of renters by making exaggerated or false claims of damage or necessary repairs. To protect yourself from such situations, thoroughly document the condition of the vehicle, including photos of the wheels and tyre threads. This will help you dispute any unfair claims and ensure that you are not held liable for damage you did not cause.
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Adding additional drivers
To rent a car from Turo, you need to be aware of a few things. Firstly, it is important to take photos of the vehicle at check-in to avoid being held liable for any pre-existing damage. Secondly, Turo does not screen drivers' licence records or criminal records, so be aware of the potential risks involved. In addition, Turo's arbitration clause states that you may be responsible for any damage claims made by the host, even if they are made days after your trip has ended.
Now, when it comes to adding additional drivers, there are a few steps you need to take:
- Go to your “Booked” tab and locate the trip you are trying to book. You may need to add the additional driver's ID here.
- Check your email inbox, including spam or junk folders, for an email from Turo regarding the additional driver's approval status.
- If your additional driver has not been approved, they can contact Turo directly to review the common reasons why they may not be approved.
- Note that there may be additional costs for adding a driver under 30 years old, such as a deposit or a young driver fee.
It is important to review Turo's policies and guidelines before adding an additional driver to ensure a smooth rental experience.
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Cancelling or rescheduling
Secondly, if a guest's flight or train is delayed, cancelled, or they experience a lost baggage delay, they must message the host to inform them and request a trip modification for a new start time. The host must make a good-faith effort to accommodate the new trip start time, and if they cannot, Turo will pay the host earnings as if it were a guest no-show.
Thirdly, guests who book non-refundable trips have a 24-hour grace period after booking to cancel for free. If a guest cancels outside the free cancellation period, they may receive a partial refund. For cancelled trips longer than two days, the guest will be refunded the trip price and trip fee minus the average of one day's cost. For trips two days or shorter, the guest will be refunded the trip price and trip fee minus half the average of one day's cost.
Finally, guests may cancel free of charge and receive a full refund if, upon inspecting the vehicle, they have concerns about its cleanliness or safety. To cancel, guests should notify their host as soon as possible via Turo messaging and process the cancellation through the Turo website or mobile application.
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Frequently asked questions
To rent a car from Turo, you must create a Turo account, have a valid driver's license, get approved to drive on Turo, and be 18 years old or older in the US, 21 years old or older in Australia, or 23 years old or older in Canada.
Before returning your rental car, ensure that it is refuelled or charged to the same level it was when you checked in. Check the cleanliness of the vehicle and refer to Turo's Cleaning policy. Ensure that the car has been parked legally and safely.
Turo offers three protection plans: Premier, Standard, and Minimum. The Premier plan has eligibility requirements and offers peace of mind. The Minimum plan offers lighter protection, with higher out-of-pocket costs for vehicle damage or theft.
Take photos of the car at check-in to avoid being held liable for damage that you did not cause. Review Turo's Terms of Service and be aware of any additional fees or charges that may apply.
