Zoe Alvarez
Rent-A-Center offers a variety of products for rent, including furniture, electronics, and appliances. While the company does not offer refunds on rented items, it provides flexible payment plans and the option to return rented items without penalty. Customers can also purchase rented items early and save on the total cost of the lease. If a customer returns an item before reaching ownership, Rent-A-Center offers a payment protection voucher, allowing them to restart their agreement within the next two years. Additionally, the company provides repair services for rented items at no additional cost.
| Characteristics | Values |
|---|---|
| Refund policy | Vague |
| Grant refunds | No |
| Return rented items | Yes |
| Pause payments | Yes |
| Payment protection voucher | Yes |
| Restart agreement | Yes |
| Termination fee | No |
| Payment methods | Weekly, bi-weekly, semi-monthly, monthly |
| Ownership | After 12, 18 or 24 months |
| Early purchase | Yes |
| Payment protection voucher redemption | 3 ways |
| Return policy | No penalty |
| Reinstatement | Yes |
| Comeback coupon voucher | Yes |
| Sales tax | Applicable |
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What You'll Learn
Rent-A-Center's refund policy
Rent-A-Center does not offer refunds to its customers. However, the company allows customers to return rented items at any time and pause their payments. If a customer returns a rented item before reaching ownership, Rent-A-Center provides a payment protection voucher, which can be redeemed in three ways:
- Restart the agreement: The full amount of the voucher can be applied to the restarted agreement, and the customer can get back the item they returned.
- Switch and save: The customer can get three months off the original term of any previously rented item.
- Transfer the credit to a friend: The voucher can be transferred to a friend or family member, who can take over the payments on the original item or get up to three months off a previously rented item.
Rent-A-Center's terms and conditions state that it will pay for any fees and charges ordered by a customer's bank if the error originated from the company. Additionally, the company is obligated to grant a refund if the product it sold is defective or if its policies do not clearly state that it does not offer refunds.
While Rent-A-Center does not provide refunds, customers can take advantage of various payment options and flexible lease agreements. Customers can choose a payment schedule that suits their budget, such as weekly, bi-weekly, semi-monthly, or monthly payments. They can also opt for early purchase options to save money compared to paying the total cost of the lease.
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Returning rented items
To initiate the return process, you can contact your local Rent-A-Center store or their customer service department. They will guide you through the necessary steps and provide you with instructions on how to complete the return. It is important to note that Rent-A-Center does not typically offer refunds for rented items. Instead, they provide customers with the option to pause their payments and return the rented items.
Upon returning your rented item before reaching ownership, Rent-A-Center will offer you a payment protection voucher. This voucher ensures that your previous payments are not wasted. You can use this voucher to restart your agreement within the next two years and either continue with the same item or choose a comparable one. The voucher also allows you to switch to a different item category and get up to three months off on a previously rented item. Additionally, you have the option to transfer your voucher to a friend or family member, allowing them to take over your payments or apply the voucher to their own rental.
It is worth noting that Rent-A-Center offers flexibility in payment plans and ownership options. You can choose a payment schedule that suits your budget, including weekly, bi-weekly, semi-monthly, or monthly options. Additionally, you are not bound by a loan agreement, and you have the freedom to choose when you want to own the item. You can opt for early purchase options or make all the renewal payments over 12, 18, or 24 months to acquire ownership, depending on your lease agreement.
While Rent-A-Center does not provide refunds, they do offer various options for returning rented items and managing your payments. It is always recommended to carefully review their terms and conditions and stay informed about your consumer rights.
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Cancelling payment plans
Rent-A-Center does not offer refunds to its customers. However, you can cancel your payment plan at any time without penalty. If you return your rented product before reaching ownership, Rent-A-Center will give you a payment protection voucher. This allows you to restart your agreement within the next two years without losing your previous payments.
To cancel your payment plan, you must first contact the Rent-A-Center customer service department at (801) 297-1982. They will then send you an email with instructions on how to complete the cancellation. You can also schedule a return of your product or return it in person.
If you believe that Rent-A-Center has violated your consumer rights, you can send them a demand letter with the help of DoNotPay. You can also use DoNotPay to unenroll from Rent-A-Center's AutoPay.
If you would like to keep your rented product but can no longer afford the payments, you can transfer your credit to someone else. They will take over your payments and can get up to three months off the item.
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Payment protection vouchers
Rent-A-Center does not offer refunds to its customers. However, if you return your rented product before reaching ownership, you will receive a payment protection voucher. This voucher will allow you to restart your agreement within the next two years without losing your previous payments.
- Restarting Your Agreement: You can use the full amount of your voucher to restart your agreement. You will get back the items you returned once you restart the agreement.
- No Termination Fee: There is no termination fee when you return your items before ownership. Rent-A-Center will keep a record of all your payments.
- Flexibility: The payment protection voucher provides flexibility by allowing you to pause your payments anytime during your lease cycle. You can return the rented items and resume your agreement when you are ready.
- Ownership Options: With Rent-A-Center, you can choose to own the merchandise after making all lease renewal payments or opt for early purchase options described in your agreement. The period to ownership varies based on the item you choose and can range from 12 to 24 months.
- No Penalty for Cancellation: Rent-A-Center allows you to cancel your lease at any time without penalty. You can contact their customer service department to initiate the cancellation process.
- Consumer Rights: If you believe that Rent-A-Center has violated your consumer rights, you can seek assistance from organizations like DoNotPay to send demand letters to them in small claims court.
- Housing Choice Vouchers: If you are using rental vouchers to pay rent, it is important to know your rights. Some communities prohibit landlords from discriminating against renters using voucher assistance. Source-of-income protections vary by state and jurisdiction, and you can challenge decisions through the grievance process in the Housing Choice Voucher (HCV) program. Additionally, you can contact local organizations and government offices for assistance in finding rental help resources.
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Bank chargebacks
While Rent-A-Center does not give refunds to its customers, it does state that it will pay for any fees and charges ordered by your bank if the error originated from the company.
A bank chargeback is a process that occurs when a payment is returned to a debit or credit card after a customer disputes a transaction. The customer may dispute a transaction due to a duplicate charge, merchandise that was never received, or fraudulent charges. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. The primary participants in the chargeback process are the cardholder, the merchant, the issuing bank, the acquiring bank, and sometimes the credit card network.
The cardholder contacts their bank to dispute a charge, and the bank determines whether there are valid grounds for a chargeback. If the claim is invalid, the dispute will go no further. If the claim is valid, the bank will notify the merchant's acquiring bank, and the merchant can decide to dispute the chargeback or accept it. In cases of fraud, the issuing bank may grant a chargeback and send the claim to a collection department, taking on the liability and covering costs through reserve funds while resolving the claim.
The chargeback period, or the time limit for filing a chargeback, depends on the payment processor, but it can range from 60 to 120 days. Disputing a potential chargeback can be challenging, as it requires time and effort to dispute the charge with a customer service representative, and may also require a receipt or proof of transaction.
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Frequently asked questions
No, Rent-A-Center does not give refunds on rented items. However, you can return the item to the store so you won't have to make any more payments.
If you return your rented item before reaching ownership, Rent-A-Center will give you a payment protection voucher. This will allow you to restart your agreement within the next two years and pick up where you left off.
You can use your voucher on a different item or transfer it to someone else. If you transfer it to someone else, they will take over your payments and can get up to three months off the item you first rented.
If Rent-A-Center denies your refund request, you can send them a demand letter in small claims court with the help of services like DoNotPay. You can also try getting a bank chargeback with the help of websites like aRefund.com.
