Zoe Alvarez
Rent-A-Center offers a range of products for lease, from furniture and appliances to electronics and power tools. The company provides a product service and repair benefit, which includes free product service and repairs for the duration of the lease agreement, provided that the agreement is in good standing. This benefit covers manufacturing defects and product malfunctions. Additionally, Rent-A-Center offers a Liability Damage Waiver (LDW) as an optional add-on to the rental agreement, which protects customers from liability in cases of theft, natural disasters, fire, or smoke damage. The company also provides flexible ownership options, allowing customers to purchase leased items early or continue with lease renewal payments until they obtain ownership.
| Characteristics | Values |
|---|---|
| Type of service | Rent-A-Center offers a product service and repair benefit |
| Coverage | Covers product service and repairs at no additional charge |
| Conditions | The agreement must be in good standing |
| Loaner products | Provides a comparable loaner product at no additional charge while the original item is being repaired |
| Replacement policy | Fixes or replaces the item right away if it breaks due to a manufacturing defect, provided payments are up-to-date |
| Ownership | Offers flexible lease agreements with the option to own the product after making all lease renewal payments or purchasing early as per the agreement |
| Payment methods | Accepts ACH, credit/debit cards, prepaid cards, cash, and payments through the mobile app, online account, or phone |
| Liability Damage Waiver (LDW) | Optional add-on that protects against theft, fire, lightning, flooding, and other natural disasters; costs 10% of the rental payment in most states |
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What You'll Learn
Rent-A-Center offers free product service and repairs
The company offers a wide range of products for rent, including furniture, mattresses, appliances, auto wheels and tires, home and mobile electronics, car audio, eyewear, power tools, and jewelry. The lease agreement can be terminated at any time, and the customer can also choose to purchase the product early, as described in the agreement.
Additionally, Rent-A-Center offers a Liability Damage Waiver (LDW) as an optional add-on to the rental agreement. The LDW protects the customer from liability in the event that the rented product is stolen or damaged by a natural disaster, fire, or smoke. It covers a wide range of unexpected events, such as theft, fire, lightning, and flooding. However, it does not cover loss or damage due to carelessness, and the rental and LDW payments must be up-to-date through the date of loss.
The period to ownership varies based on the chosen item and the lease agreement. Most lease renewal payments are made automatically by ACH, but customers also have the option to use a credit, debit, or prepaid card, with accepted cards including Mastercard, Visa, and Discover.
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The repairs are for the life of your agreement
Rent-A-Center offers product service and repairs at no additional charge for the duration of your lease agreement, provided your agreement is in good standing. This means that if your rented item stops working and requires off-site repair, they will provide a comparable loaner at no extra cost while they fix the original item. If they are unable to fix the item, they will replace it, provided you are up to date on your payments.
The period to ownership varies based on the item(s) you choose and the lease agreement offered. You can become the owner of the merchandise in 12, 18, or 24 months, depending on the agreement. You also have the option to purchase the item early, as described in the agreement, which can result in significant savings compared to the total cost of the lease.
Rent-A-Center's lease agreements include an optional Liability Damage Waiver (LDW) that protects you from liability if your rental product is stolen or damaged by a natural disaster, fire, or smoke. Without the LDW, you are responsible for the cost of repairing or replacing the item. The LDW is available to all customers with a current agreement, except in California, and it typically costs 10% of your rental payment.
It's important to note that the repairs and replacements offered by Rent-A-Center are intended to cover manufacturing defects and unexpected events, not damage caused by carelessness. Additionally, the availability of repairs and replacements may vary depending on your location and the specific terms of your lease agreement.
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A replacement is provided if a product can't be fixed
Rent-A-Center offers a range of products for rent, from appliances to electronics, computers, furniture, mattresses, auto wheels, tires, and more. The company provides a unique lease-to-own model, allowing customers to acquire merchandise without the need for credit. This program, known as the Worry-Free Guarantee, offers flexible payment options and the ability to upgrade items at any time.
While renting from Rent-A-Center, customers are covered by the company's product service and repair benefit. This benefit ensures that if a rented item malfunctions or breaks down due to a manufacturing defect, Rent-A-Center will either repair or replace it at no additional cost. This policy is designed to provide peace of mind and ensure customers can continue using their products without worry.
The process of availing of this benefit is straightforward. If a rented item stops working, customers can contact Rent-A-Center's customer service professionals, who will step in to help. The company may provide a comparable loaner item at no charge while the original product is being repaired. If the item cannot be fixed, Rent-A-Center will replace it, provided that the customer is up-to-date with their payments and their lease agreement is in good standing.
This product service and repair benefit is included in the Rent-A-Center lease agreement. It demonstrates the company's commitment to making desired and necessary goods accessible to its customers. By offering this benefit, Rent-A-Center aims to enhance customers' rental experiences and ensure they can fully enjoy their rented products.
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A comparable loaner is provided during off-site repairs
Rent-A-Center offers a product service and repair benefit to its customers. This benefit includes a comparable loaner during off-site repairs. If a rented item stops working and requires off-site repair, Rent-A-Center will provide a comparable loaner at no additional charge while the original item is being fixed. This means that customers can continue to have access to the product or service they need while their original item is being repaired. For example, if a customer's TV stops working and needs to be repaired, Rent-A-Center will provide them with a loaner TV so they can continue watching their favourite shows while their original TV is being fixed.
The product service and repair benefit also includes free product setup and delivery, as well as assistance with operating the item and using all of its features. This benefit is included in the lease agreement and is provided at no additional charge, as long as the agreement is in good standing. This means that customers can have peace of mind knowing that they will not incur additional costs for product repairs or replacements.
In addition to the standard product service and repair benefit, Rent-A-Center also offers a Liability Damage Waiver (LDW) as an optional add-on to the rental agreement. The LDW protects customers from liability in the event that their rental product is stolen or damaged by a natural disaster, fire, or smoke. It covers a wide range of unexpected events such as theft, fire, lightning, flooding, and other acts of nature, providing additional peace of mind for customers.
The LDW is available to all customers with a current agreement, except for those in California. It is important to note that the LDW does not cover loss or damage due to carelessness, and customers must ensure that their rental and LDW payments are up-to-date through the date of loss. The cost of the LDW varies by state, but it is typically only 10% of the rental payment, making it an affordable option for added protection.
Rent-A-Center offers flexible lease agreements that allow customers to own the merchandise after making all renewal payments or by purchasing it early as per the agreement. The period to ownership varies based on the item and the lease agreement, with options for early purchase that can result in significant savings. Customers can make lease renewal payments through various methods, including ACH, credit or debit card, prepaid cards, and cash payments at select retailers.
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The Liability Damage Waiver (LDW) protects against theft and damage
Rent-A-Center offers a Liability Damage Waiver (LDW) as an optional add-on to its rental agreements. The LDW provides protection against theft and damage to rental products, including appliances, electronics, and furniture. With the LDW, customers can have peace of mind knowing that they are covered in the event of unforeseen circumstances.
The LDW covers a wide range of unexpected events, including theft, fire, lightning, flooding, and other natural disasters. It is important to note that the LDW does not cover loss or damage due to carelessness. The cost of the LDW is typically 10% of the rental payment, although pricing may vary by state. Customers can opt into the LDW at any time, whether they are starting a new rental agreement or are already existing customers.
By enrolling in the LDW program, customers can transfer the responsibility for repairing or replacing stolen or damaged merchandise to Rent-A-Center. Without the LDW, customers are financially liable for any repairs or replacements needed due to theft or damage. The LDW is a valuable option, especially for those who may not have adequate coverage through their homeowner's or renter's insurance policies.
In addition to the LDW, Rent-A-Center also provides product service and repair benefits at no additional charge for customers with lease agreements in good standing. This includes free same-day delivery, setup, and guidance on operating the rented items. If a product requires off-site repair, Rent-A-Center provides a comparable loaner item at no extra cost. Furthermore, if a product breaks due to a manufacturing defect and the customer is up-to-date on their payments, Rent-A-Center will promptly repair or replace the item.
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Frequently asked questions
Rent-A-Center offers free product service and repairs for the life of your agreement. If your item stops working and requires off-site repair, Rent-A-Center will provide a comparable loaner at no additional charge while they fix the original item.
The warranty covers repairs and replacements for items that break down due to manufacturing defects, provided that the customer is up-to-date on their payments.
The LDW is an optional add-on to your rental agreement that protects you from liability if your rental product is stolen or damaged by a natural disaster, fire, or smoke. It does not cover loss or damage due to carelessness. With the LDW, you pass the responsibility to repair or replace the item to Rent-A-Center for a small fee.
