Maya Chen
If you are expecting a rent check from NYC's Human Resources Administration (HRA) and it hasn't arrived, there are a few steps you can take to address the issue. Firstly, check the status of your payment by logging into your ACCESS HRA account and reviewing the Documents page under the My Uploads tab. If the payment was processed but hasn't reached your landlord, contact HRA so they can investigate and stop payment on the original check. You may also need to ask your landlord to write a statement affirming non-receipt. If you're having trouble reaching HRA by phone, consider visiting your local center to speak with someone in person and request a document receipt for your records. Additionally, you can dial 3-1-1 to be connected to a directory of resources for NYC residents or contact the HRA Rental Assistance Call Center at 718-557-1399.
| Characteristics | Values |
|---|---|
| What to do if your landlord claims they didn't receive your rent assistance check | Ask your landlord to write a statement affirming non-receipt and that you still owe them the money. Visit your local HRA center and request a document receipt. Contact the HRA Rental Assistance Call Center at 718-557-1399 or connect with your local Homebase office by calling 311. |
| How to access documents submitted to HRA | Log on to ACCESS HRA and select "Documents" from the menu at the top of the page. If you have not linked your ACCESS HRA account with your HRA case, enter your date of birth and Social Security Number or Client Identification Number. |
| How to see notices received for your case | Log on to ACCESS HRA and select "E-notices" from the menu at the top of the page. |
| How to apply for rental assistance | Households living within New York City can contact the Human Resources Administration (HRA) directly at 718-557-1399. Households living outside of New York City can dial 2-1-1 or contact their local Department of Social Services. |
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What You'll Learn
Report the missing check to HRA
If your landlord claims that they did not receive your rent check from NYC's Human Resources Administration (HRA), there are several steps you can take to resolve the issue. Firstly, ask your landlord to double-check their records and confirm that they have not received the payment. If they still insist that they have not received the rent check, you can visit your local HRA center or call the HRA Rental Assistance Call Center at 718-557-1399 to report the missing check and request a document receipt.
It is important to note that HRA can investigate and find out who cashed the check if it has been cashed. If the check has not been cashed, HRA should be able to cancel the payment, stop it, and issue a replacement to your landlord. To facilitate this process, you can request your landlord to write a statement affirming non-receipt and that the rent is still owed.
Additionally, you can suggest that your landlord contacts their local Homebase office by calling 311 for further assistance. Alternatively, they can reach out to the New York State Office of Temporary and Disability Assistance, which supervises support programs for families and individuals.
To prevent future occurrences, you can sign up for E-Bill to receive your rent bill electronically and pay via E-Check. This method is quick, convenient, and secure, allowing you to make payments 24/7 through your computer or mobile device. You can also store multiple payment methods in your account and pay your rent from various sources.
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Ask your landlord to write a statement affirming non-receipt
If your landlord has not received your rent check from NYC HRA, there are several steps you can take to address the issue. Firstly, it is important to confirm with your landlord that they have not received the payment. Ask them to double-check their records and confirm that the payment is missing.
If the non-receipt is confirmed, you should then ask your landlord to write a statement affirming that they have not received the rent check from HRA. This statement should also include confirmation that you still owe them the money. This step is crucial as it provides documentation of the issue and demonstrates your good faith in trying to resolve the matter.
Obtaining this statement from your landlord is especially important if the check has been cashed by another party. In such cases, HRA may need to conduct a deeper investigation to determine what happened to the payment. By having your landlord's statement, you can provide concrete evidence to support your claim and facilitate the investigation process.
To further support your claim, you can also visit your local HRA center and request a printout of all the payments HRA has made to your landlord. This documentation can then be provided to your landlord as additional proof that the rent check was not received. Remember to keep yourself updated on the status of your payments and any notices or documents related to your case by regularly checking your ACCESS HRA account.
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Visit your local HRA center and request a document receipt
If you haven't received your rent check from NYC HRA, there are a few steps you can take to resolve the issue. Firstly, it is recommended that you visit your local HRA center and request a document receipt. This will provide you with proof of payment and allow you to track the status of your rent check. By visiting your local HRA center, you can speak to a representative in person and request a printout of all the payments made by HRA. This documentation will serve as evidence that your rent payment has been processed and sent to your landlord.
Bringing the necessary identification and case information is crucial when visiting your local HRA center. Make sure to bring your date of birth, Social Security Number or Client Identification Number, and any other relevant documents or details pertaining to your case. This information will help the HRA representatives locate your case and provide you with the specific assistance you need.
At the HRA center, you can inquire about the status of your rent check and request a document receipt. The representatives should be able to provide you with a printout or electronic record of your payment. This document will include details such as the date of payment, the amount, and the recipient. Having this information will allow you to follow up with your landlord and confirm the receipt of the rent check.
In some cases, there may be a delay in processing or delivering the rent check. By obtaining the document receipt from the HRA center, you can confirm that the payment has been processed and then contact your landlord to resolve the issue. It is recommended to maintain open communication with your landlord throughout this process and keep them informed about your efforts to resolve the issue.
If you are unable to visit the HRA center in person, there are alternative options available. You can contact the HRA Rental Assistance Call Center at 718-557-1399 or connect with your local Homebase office by calling 311. These phone numbers provide assistance specifically related to rental assistance and can help you understand the status of your rent check. Additionally, you may be able to access your payment information through the ACCESS HRA website or mobile app, where you can view documents related to your case.
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Call the ERAP Call Center for application corrections
If you didn't receive your rent check from NYC HRA, there are a few steps you can take to resolve the issue. Firstly, you should contact your landlord and ask them to double-check their records. If they still claim non-receipt, you should then report it to HRA so they can investigate and find out who cashed the check. HRA should be able to cancel the payment, stop payment, or issue a replacement check to the landlord, as long as it hasn't been cashed. You can also suggest that your landlord writes a statement affirming non-receipt and that rent is still owed.
To view your notices and documents submitted to HRA, you can log on to ACCESS HRA and select "E-notices" or "Documents" from the menu. If you are enrolled in 'Paperless notices', you must read all notices within 30 days. If you submitted documents to HRA and they haven't been added to your case file yet, you can visit your local center and request a document receipt.
If you are having issues with your ERAP application, you can call the ERAP Call Center at 1-844-NY1-RENT (1-844-691-7368) for assistance. This includes issues with logging into your ERAP account, overpayments, and application corrections. You can also contact OTDA by phone at 844-NY1RENT (844-691-7368) or TTY 1-833-843-8829, or reach out to a Community-Based Organization providing ERAP support. Additionally, you can visit the NYS OTDA website for Frequently Asked Questions and other resources.
For those who do not live in New York City but are New York State residents, you can use sites like myBenefits to apply for benefit programs such as the Supplemental Nutrition Assistance Program (SNAP) and view case details. The New York State of Health website allows individuals, families, and small businesses to purchase health insurance.
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Contact NYCHA to set up a payment plan
If you didn't receive your rent check from NYC HRA, you can contact the HRA Rental Assistance Call Center through the DSS OneNumber at 718-557-1399 or connect with your local Homebase office by calling 311. You can also visit your local center to request a document receipt for your rent check.
If you are facing issues with rent payments, NYCHA advises that you contact your property manager to set up a payment plan. You can also call NYCHA's Customer Contact Center at 718-707-7771 or visit your property management office to set up a customized payment plan. Remember to bring your photo ID and your 9-digit Tenant ID and Account Number, which can be found on your rent statement. Payment plans are flexible and will not amount to more than 40% of your household's monthly income.
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Frequently asked questions
If you are a landlord, you can contact the HRA Rental Assistance Call Center through the DSS OneNumber Monday-Friday from 9 am to 5 pm at 718-557-1399 or connect with your local Homebase office by calling 311. If you are a tenant, you can reach out to the Human Resources Administration (HRA) at 718-557-1399 or visit your local center for assistance.
The Emergency Rental Assistance Program (ERAP) is an economic relief program developed to help eligible households residing in their primary residence in New York State request assistance for rental and utility arrears accumulated during the COVID-19 crisis.
You can ask your landlord to provide a statement affirming non-receipt and that you still owe them money. You can also go to your HRA office and get a printout of all the payments HRA has made and send the documents to your landlord as proof.
